washing a black car

Refund Policy

Refund Policy — Benjamin’s Mobile Detailing

Updated: November 2025

At Benjamin’s Mobile Detailing, we take pride in delivering high-quality mobile auto detailing services throughout Savannah and surrounding areas. Because our services are hands-on and tailored to each individual vehicle, refunds are handled carefully and transparently.

1. General Refund Policy

We do not offer full refunds for completed services. However, we stand behind our work and offer reasonable solutions when needed.

  • We offer redos / corrections for any areas missed or not completed to the standard of the package selected.
  • If a redo is offered and the customer declines the redo appointment, refunds are limited to up to 20% of the service total.

2. Deposits

  • All appointments require a $50 non-refundable deposit.
  • Deposits transfer to rescheduled appointments with 48+ hours’ notice.
  • Deposits are forfeited for late cancellations, last-minute rescheduling, or no-shows.

3. When Refunds Are Not Available

Refunds, partial refunds, and redos do not apply in the following situations:

  • The vehicle’s condition was misrepresented when booking.
  • Hazardous conditions (biohazards, mold, etc.) prevent service.
  • Stains or odors are determined to be permanent after proper treatment.
  • Scratches, defects, faded plastics, or wear become more visible after cleaning.
  • Weather introduces new dirt, pollen, debris, or water spots after service.
  • Customer expectations exceed what detailing can realistically achieve.

4. Satisfaction Guarantee

If you believe any part of your service was missed, please notify us within 24 hours:

  • We will assess the issue promptly.
  • If appropriate, we will schedule a redo for the specific area(s).

Redos are offered for workmanship issues only and do not cover conditions outside the scope of detailing.

5. Contact Information

If you have questions about this Refund Policy, please contact:

Benjamin’s Mobile Detailing – Savannah, GA
Owner: Benjamin Matheson
benjaminsmobiledetailing.com
Phone: (912) 581-2386
Email: benjosdetailing@gmail.com

newly detailed blue car in savannah