Refund Policy

Refund Policy — Benjamin’s Mobile Detailing

Updated: October 2026

At Benjamin’s Mobile Detailing, we take pride in delivering high-quality mobile auto detailing services throughout Savannah and surrounding areas. Because our services are hands-on and tailored to each individual vehicle, refunds and deposits are handled carefully, fairly, and transparently.

1. General Refund Policy

We do not offer full refunds for completed services. However, we stand behind our work and offer reasonable solutions when appropriate.

• We offer redos or corrections for any areas missed or not completed to the standard of the package selected.
• If a redo is offered and the customer declines the redo appointment, refunds are limited to up to 20% of the service total.

2. Deposits & Cancellations

Every booking requires a $50 deposit to reserve your appointment. Deposits secure your time slot, not prepayment for services rendered.

• A $50 deposit is required for all appointments, any day of the week.
• The deposit is applied toward your final service total.
• If you choose to pay in cash at the time of service, the $50 deposit will be fully refunded.
• Please give at least 48 hours’ notice to cancel or reschedule. With 48+ hours’ notice, your deposit can be refunded or transferred to a new appointment.
• Cancellations or reschedules made less than 48 hours before your appointment forfeit the $50 deposit.
• No-shows also forfeit the deposit.
• The only exception is severe weather or unsafe conditions that prevent us from performing the service; in that case your deposit will be transferred to a rescheduled appointment.

3. When Refunds Are Not Available

Refunds, partial refunds, and redos do not apply in the following situations:

• The vehicle’s condition was misrepresented at the time of booking.
• Hazardous conditions (including but not limited to biohazards, mold, or unsafe environments) prevent service.
• Stains, odors, or damage are determined to be permanent after proper treatment.
• Scratches, defects, faded plastics, oxidation, or wear become more visible after cleaning.
• Weather conditions introduce new dirt, pollen, debris, or water spots after service completion.
• Customer expectations exceed what professional detailing can realistically achieve.

4. Satisfaction Guarantee

If you believe any part of your service was missed, please notify us within 24 hours of service completion:

• We will assess the concern promptly.
• If appropriate, we will schedule a redo for the specific area(s).

Redos are offered for workmanship-related issues only and do not apply to conditions outside the scope of detailing